At LearnersDrive, we aim to provide flexible, reliable, and professional driving lessons for all learners. This Cancellation & Refund Policy explains how lesson cancellations, rescheduling, and refunds are handled to ensure fairness for both our learners and instructors.
By booking lessons with LearnersDrive, you agree to the terms outlined below.
Lesson Cancellations
If you need to cancel or reschedule a driving lesson, we kindly ask that you provide at least 24 hours’ notice.
- Cancellations made 24 hours or more before the scheduled lesson may be rescheduled at no additional cost.
- Cancellations made with less than 24 hours’ notice may be charged the full lesson fee.
- Failure to attend a scheduled lesson without prior notice (“no-show”) will normally result in the full lesson fee being charged.
Rescheduling Lessons
We understand that plans can change.
Where sufficient notice is provided, we will make every effort to arrange a new lesson at a mutually convenient time, subject to instructor availability.
Cancellations by LearnersDrive
In rare situations, LearnersDrive may need to cancel a lesson due to circumstances such as:
- Instructor illness
- Vehicle breakdown
- Severe weather conditions
- Road closures or safety concerns
- Other unforeseen events
If this happens, you will be offered either:
- A replacement lesson at a suitable time, or
- A full refund for the cancelled lesson if rescheduling is not possible.
Refund Policy
Refunds may be issued in the following circumstances:
- Lessons cancelled by LearnersDrive that cannot be rescheduled.
- Duplicate or accidental payments.
- Eligible unused prepaid lessons, subject to the terms of your lesson package.
Refunds will generally be processed using the original payment method.
Prepaid Lesson Packages
If you have purchased a block booking or lesson package:
- Refunds may be available for unused lessons.
- Lessons already completed will be charged at the applicable standard lesson rate unless otherwise stated.
- Promotional discounts or special offers may not apply if only part of a package is used.
- Any eligible refund will be calculated after deducting the value of lessons already taken and any applicable administrative charges.
Gift Vouchers
If LearnersDrive offers gift vouchers:
- Gift vouchers are generally non-refundable.
- They may be transferable only with prior approval from LearnersDrive.
- Expiry dates, where applicable, must be observed.
Exceptional Circumstances
We understand that emergencies can occur.
Requests relating to exceptional circumstances, such as serious illness or bereavement, will be considered on a case-by-case basis. Supporting documentation may be requested where appropriate.
How to Request a Refund
To request a refund, please contact us with:
- Your full name
- Booking reference (if available)
- Lesson date(s)
- Reason for the refund request
We aim to review all refund requests promptly and will respond as soon as reasonably possible.
Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.
Changes to This Policy
LearnersDrive reserves the right to update this Cancellation & Refund Policy at any time. Any changes will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding cancellations or refunds, please contact us.
LearnersDrive
Greater Manchester, United Kingdom
Email: info@learnersdrive.co.uk
We are committed to providing fair, transparent, and customer-focused service while supporting every learner throughout their driving journey.