At LearnersDrive, we are committed to providing high-quality driving lessons and a positive learning experience for every learner. We value feedback and take all complaints seriously, using them as an opportunity to improve our services.
This Complaints Procedure explains how you can raise a concern and how we will handle your complaint fairly, professionally, and confidentially.
Our Commitment
We aim to:
- Listen carefully to your concerns.
- Treat every complaint with respect and fairness.
- Investigate complaints thoroughly.
- Provide a clear response within a reasonable timeframe.
- Use feedback to improve our driving lessons and customer service.
How to Make a Complaint
If you are unhappy with any part of our service, you can contact us by:
- Phone
- Written communication
When making a complaint, please provide:
- Your full name and contact details.
- Details of the issue or concern.
- The date and time of the incident (if applicable).
- The name of the instructor involved (if applicable).
- Any supporting information or evidence.
Providing complete details helps us investigate your complaint effectively.
Complaints About Driving Lessons
Complaints may relate to areas including:
- Quality of instruction.
- Instructor behaviour or professionalism.
- Lesson scheduling issues.
- Communication concerns.
- Vehicle condition or safety concerns.
- Payment or booking issues.
All complaints will be reviewed objectively and handled confidentially.
Our Complaints Process
Step 1: Acknowledgement
We will acknowledge receipt of your complaint as soon as possible and confirm that we are reviewing the matter.
Step 2: Investigation
We will investigate your complaint by:
- Reviewing relevant information.
- Speaking with involved parties where necessary.
- Considering any supporting evidence provided.
We aim to complete investigations promptly while ensuring a fair outcome.
Step 3: Response
Once the investigation is complete, we will provide a response explaining:
- The outcome of our review.
- Any actions taken.
- Any improvements or solutions offered.
If additional time is required, we will keep you informed of the progress.
Confidentiality
All complaints will be handled confidentially. Information will only be shared with individuals who need it to investigate and resolve the matter.
If You Are Not Satisfied
If you are unhappy with our response, you may request a further review of your complaint.
We will reconsider the matter and provide a final response after reviewing any additional information provided.
Feedback and Improvement
We welcome all feedback from learners and customers. Your comments help us:
- Improve teaching standards.
- Enhance learner experience.
- Maintain professional service standards.
- Continue providing safe and effective driver training.
Contact Us
If you wish to make a complaint or provide feedback, please contact us.
LearnersDrive
Greater Manchester, United Kingdom
Email: info@learnersdrive.co.uk
Phone: 07459 314278
We are committed to resolving concerns professionally and ensuring every learner receives the support and service they deserve.